Examples
of what elders have said about Advocate/Case Managers in their
communities:
"When
I returned home from the hospital, I wasn't able to prepare
meals. My Advocate Case Manager arranged for meals to be delivered
to my home until I could manage again, for myself."
"My
landlord raised the rent and I couldn't afford to stay there.
The Advocate Case Manager helped me to apply for an apartment
in a senior housing complex. I just love it here."
"The
doctor said I could no longer stay alone. I hated the thought
of leaving my home and going to a nursing home. Then, a Case
Manager explained the Medicaid Waiver Program to me and we applied.
Some day, perhaps, I will need more help and care, but for now
I can stay at home with help."
"I
didn't know how I was going to pay my bills. My Advocate helped
me to apply for Medicaid."
How
Can An Advocate/Case Manager Assist You?
Assess
your situation, explore available options, develop and implement
the plan of action that you choose. Help you to understand and
gain access to community programs and services including:
- Social
Security (SSA)
- Supplemental
Security Income (SSI)
- Insurance
Issues
- Public
Benefit Information:
- Medicaid
- Medicaid
Waiver
- Food
Stamps
- Fuel
Assistance
- Housing
Information and Applications
- Legal
Services
- Veterans
Administration Issues
- Hospice
- Home
Delivered Meals/Meals on Wheels
- Home
Health Services
- In-home
Services
- Dementia
and Caregiver Respite Funds
- Caregiver
Information and Resources
For
more information about Advocacy / Case Management please call:
1-800-642-5119, the SENIOR HELPLINE
top
of page
Your rights as a client
with the Council on Aging for Southeastern Vermont
Your rights as a client while participating in
programs of, or receiving assistance from the Council on Aging
for Southeastern Vermont (COASEV) include the following.
The right to:
- Make your own life choices.
- Be treated with respect and dignity.
- Have clear and understandable information about programs
and assistance available to you.
- Receive confidential and personalized assistance to help
you achieve and maintain a life of independence, meaning and
dignity.
- Have records and personal information collected from you
to remain private and confidential. (Except in cases required
by the state in regard to mandatory reporting laws.)
- Have actions initiated on your behalf only with your permission.
- Obtain services or information from COASEV without charge
regardless of income or resources. (Funding for Area Agencies
on Aging programs is primarily provided through the Older
Americans Act. Although these agencies are committed to providing
free services, donations are welcomed and appreciated.)
- Request written materials in alternative formats such as
large print.
- Receive timely responses to your requests for information
and services provided by the agency.
- Express dissatisfaction and/or appeal any service if you
feel your rights and requests have been inadequately or inappropriately
addressed. If you have a grievance to report, call the
Council on Aging office at 1-800-642-5119 for information
on how to initiate a grievance or appeal process.
top
of page
